Maintenance, Hosting & Ongoing Development
A retained team for updates, security patches, performance and feature work with an SLA.
Websites and applications need looking after. Dependencies age, platforms change and the business keeps asking for improvements. A retained team gives you predictable capacity for all of it, with response times written down and a monthly record of what changed.
Hosting runs in your own cloud accounts, configured and monitored by us, so costs are transparent and nothing is held hostage.
- Retained hours roll into real improvements, with a backlog you prioritise.
- Security updates are tested on staging before production, every time.
- The monthly change log means you always know what was done and why.
- A group with dozens of sites and applications built by different agencies and no single owner.
- An airline or retailer whose web estate must stay up through peak trading and disruption events.
- A company whose original build partner has gone and whose platform has not been patched since.
- Dependencies are years out of date and the risk is known but unowned.
- Small changes wait weeks in a queue and large ones never start.
- Outages are discovered by customers or on social media.
- Hosting spend rises every month and nobody can explain the bill.
What is included.
- 01
Hosting and infrastructure
Managed hosting in your accounts with backups, CDN, monitoring and scaling.
- 02
Security patching
Dependencies, plugins and platforms kept current with tested updates.
- 03
Performance monitoring
Uptime, Core Web Vitals and error tracking with alerts and fixes.
- 04
Feature development
A monthly allocation of design and development time for improvements.
- 05
Support
A named contact, ticket system and agreed response times.
Four steps, no surprises.
- 01
Onboard
Technical review, documentation and monitoring setup.
- 02
Stabilise
Clear outstanding issues and bring dependencies current.
- 03
Run
Patching, monitoring and support to SLA.
- 04
Improve
Monthly planning of feature work from the backlog.
From first meeting to steady state.
- 01Weeks 1 to 2
Onboard
Technical review, documentation, monitoring setup and an urgent-issue list.
- 02Weeks 3 to 6
Stabilise
Outstanding issues cleared and dependencies brought current on staging, then production.
- 03Month 2 onwards
Run and improve
Patching, monitoring and support to SLA with monthly planning of feature work from the backlog.
- Uptime and incident response time against the SLA.
- Age of dependencies and time from patch release to deployment.
- Retained hours converted into shipped improvements each month.
- Hosting spend against the agreed baseline.
- Technical account manager
- Site reliability engineer
- Full-stack developers
- Support engineer
- SLA and support process.
- Monitoring dashboards and alerts.
- Monthly change log.
- Uptime and performance report.
- Prioritised improvement backlog.
Maintenance runs as a monthly retainer sized by the platform and the number of development hours included, with a six-month initial term and month-to-month thereafter. Onboarding is a fixed-scope review of one to two weeks. Hosting runs under your own cloud contracts.
Managed IT & Support
Proactive monitoring, help desk and infrastructure management under a service level you can hold us to.
Web, Webshop & App DevelopmentMarketing Websites & Landing Pages
Fast, accessible, conversion-focused sites on Next.js, Nuxt or WordPress with a headless CMS.
CybersecurityAttack Surface & Vulnerability Management
Continuous discovery and scanning of exposed assets with fixes prioritised by real risk.
Maintenance, Hosting & Ongoing Development, in plain terms.
Yes. We start with a technical review to understand what we are taking on and fix the urgent issues first.
Hours roll over within a quarter, so a quiet month can fund a larger piece of work later.
Yes, as an option for sites and applications where downtime is costly.
Yes, with a month's notice, so capacity follows what the business needs.