Managed IT & Support
Proactive monitoring, help desk and infrastructure management under a service level you can hold us to.
Managed IT is the daily work that keeps a business running: devices, identity, networks, backups, patches and the person who answers when something breaks. We run it under a written SLA with monitoring that catches problems before your staff do.
The service is proactive by design. Patching, backups and security baselines are checked automatically, and a monthly report shows what happened and what we improved.
- Security baselines from our cybersecurity practice are applied to every managed device.
- Restores are tested, so a backup is a recovery plan rather than a hope.
- The monthly report includes what we recommend you stop paying for.
- A regional subsidiary of a global group that must meet head office standards with a local team of two.
- A logistics operator with depots, drivers and shift patterns that a standard help desk does not fit.
- A company carved out of a larger parent that must stand up its own IT within a transition agreement.
- Patch status is unknown on a share of devices and audits keep asking.
- The internal team spends its time on tickets and never on the roadmap.
- Backups exist but the last restore test was never recorded.
- Joiners wait days for access and leavers keep it for weeks.
What is included.
- 01
Help desk
Level one to three support by chat, email and phone with agreed response and resolution times.
- 02
Monitoring
Endpoints, servers, network and cloud services monitored with alerting and automated remediation.
- 03
Patch and lifecycle management
Operating systems, applications and firmware kept current with a tested schedule.
- 04
Identity and device management
Joiner, mover and leaver processes, MFA and device policies through Microsoft 365 or Google Workspace.
- 05
Backup and recovery
Backups verified with regular restore tests.
- 06
Reporting
Monthly service report on tickets, uptime, patch status and recommendations.
Four steps, no surprises.
- 01
Onboard
Discovery, documentation, agent deployment and baseline hardening.
- 02
Stabilise
Clear the backlog of known issues in the first weeks.
- 03
Operate
Run the service to SLA with monitoring and scheduled maintenance.
- 04
Improve
Monthly review drives changes to tooling, policy and spend.
From first meeting to steady state.
- 01Weeks 1 to 4
Onboard
Discovery, documentation, agent deployment and baseline hardening across the estate.
- 02Weeks 5 to 8
Stabilise
Known issues cleared, backlog reduced and monitoring tuned to your environment.
- 03Month 3 onwards
Operate and improve
Service run to SLA with monthly reporting and recommendations.
- Ticket resolution time against the SLA by priority.
- Patch compliance across the managed estate.
- Restore test success rate and time to recover.
- Time from joiner request to working access and from leaver notice to revoked access.
- Service delivery manager
- Help desk engineers
- Infrastructure engineer
- Security baseline specialist
- SLA pack and service catalogue.
- Monitoring and alerting dashboards.
- Documented estate and runbooks.
- Monthly service report.
- Security baseline applied to all devices.
Managed IT runs as a monthly retainer sized by users and devices, with a twelve-month initial term and a fixed-scope onboarding project of two to four weeks at the start. Project work outside the SLA, such as site moves or major upgrades, is scoped separately.
Managed Detection & Response (MDR/XDR)
Continuous monitoring, alert triage and response across endpoints, identity and cloud.
IT ConsultingCloud Migration & Modernisation
Move workloads to AWS, Azure, Google Cloud or hybrid and refactor the legacy systems that hold you back.
CybersecuritySecurity Awareness Training
Role-based training and phishing simulations that reduce human risk and prove it.
Managed IT & Support, in plain terms.
Business hours as standard, with extended and out-of-hours options for organisations that need them.
Yes. The tooling is cloud-based and devices are managed wherever they are.
Not necessarily. Many organisations keep internal ownership and use us for depth, cover and the work that needs specialists.
The managed service includes detection and first response. For continuous monitoring and full incident response, see our MDR and incident response services.